Thank you for visiting and shopping at GemzandGifts.com. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 2-3 business days once your payment has cleared into our account, we will send your parcel. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated as per below. This is only a guideline.
|Domestic Shipment method||Estimated delivery time||Shipment cost|
|Registered Mail SAPO||3 to 5 days||R69.56 for first item (additional items free)|
|Courier||2 to 3 days||R99.00for the first item (additional items free)|
|International Shipment method||Estimated delivery time||Shipment cost|
|Registered Airmail SAPO||10 to 30 business day||R350.00 (additional items free)+ Insurance charged at 3%|
Shipment to P.O. Boxes
GemzandGifts.com ships to fixed addresses and not P.O Boxes.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has been despatched containing your tracking number(s).
Customs, Duties and Taxes
GemzandGifts.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
GemzandGifts.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods (in its original condition) before filing a claim.
- Fill out the Return Form on your package and e-mail us the copy @ email@example.com
- Make sure any old labels on your package are removed.
- Affix pre-addressed return label
SAPO Greenacres – Box No. 27506
64 Ring Road Greenacres
Port Elizabeth 6045
Republic of South Africa
- Use a trackable and insured shipping method to return your package, with your order number clearly printed on your shipping label. We do not accept COD returns.
- Please allow 1-2 weeks from the time you mail your return for it to be processed. We will send you a confirmation e-mail.
Note 1. GemzandGifts.com is not responsible for any returns that are lost, damage or stolen while in transit.
Note 2. Unfortunately, exchanges are not available. Items can only be returned for a store credit. If you would like a replacement item, please place another order online.